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Click on any link below to learn more about Artist Brushstrokes' shipping
policies and general order information.
Shipping and Delivery Estimates
We do our best to accurately estimate when items will ship from our
facilities in Florida. Estimated shipping dates are based on several
factors, including your destination address, how quickly we can obtain and
assemble items for shipment, and whether you have requested that we minimize
the number of shipments or ship items as they become available.
Our estimated shipping dates are always a range of
dates. It is entirely possible for an item that has not shipped by the
beginning of the date range to still arrive within our stated delivery
estimate.
We calculate delivery estimates by taking our
estimated shipping dates and adding the time it takes a package to travel
from our facilities to your final destination address.
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Shipping Options Offered
USPS
Tracking Information
All packages mailed using the USPS Priority service
include tracking information. If you provided a valid email address with
your order, an automated notification from USPS will be sent to your email address
once your package has left our facility.
Please keep in mind that the information contained
on the www.usps.com web site is controlled
by the USPS. Delivery status information is provided if / when
available by the USPS tracking system. Delivery Confirmation™ information is
provided courtesy of the United States Postal Service®. Please note
that the USPS is not obligated to scan packages at all routing points. The
only scan point required by the USPS is upon delivery.
|
Delivery Commitment |
USPS Service |
|
avg. of 2 to 3 business
days |
Delivery to every address in the United States -
including PO Boxes and military addresses. Saturday and residential
deliveries at no extra cost. |
USPS Priority |
|
6-10 days |
Priority Mail International (PMI) is an airmail
service that provides customers with a reliable and economical means of
sending correspondence and merchandise up to 70 pounds to over 190
countries and territories worldwide. |
Priority Mail International |
|
3-5 days |
Generally used for international shipments, at a
lower cost |
Global Express Mail |
|
1-3 days |
Global Express Guaranteed® (GXG) is an
international expedited shipping option from the U.S. Postal Service and
FedEx Express. GXG™ is a date-certain service that takes 1-2 days to
most major international markets and 3 days to most other international
destinations. GXG offers reliable, date-certain shipping to more than
190 countries and territories worldwide. |
Global Express Guaranteed |
|
Delivery Commitment |
FedEx Service |
|
1 - 7 business days |
1–5 business days within the contiguous U.S.; 3–7
business days to and from Alaska and Hawaii. |
FedEx Ground |
|
3 business days |
Delivery to businesses by 4:30 p.m. and to
residences by 7 p.m |
FedEx Express Saver |
|
2 business days |
By 4:30 p.m. to most areas (by 7 p.m. to
residences). |
FedEx 2-day |
|
Delivery Commitment |
UPS Service |
|
Provided at time of shipment |
Guaranteed day of delivery to all 50 states and
Puerto Rico |
UPS Ground |
|
3 business days |
Guaranteed delivery within three business days to
and from every U.S. address in the 48 contiguous states. |
UPS 3-day |
|
2 business days |
Guaranteed delivery to all 50 states and Puerto
Rico by the end of the second business day.
Deliveries to certain locations in Alaska may
require additional time in transit. |
UPS 2-day |
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2-day and 3-day Shipping
Because not all of the items listed on our site are
available immediately, selecting one of these options does not necessarily
mean your order will arrive in two or three days. Please be aware that there
is no weekend pickup or delivery for 2-day or 3-day shipping. Also, when you
select 2-day or 3-day shipping, we may use air or ground shipping as
necessary to get your items to you within the promised time frame.
Business Days & Deliveries
Business Days are Monday through Friday, excluding
holidays observed by the Post Office and UPS, such as New Year's Day,
Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving,
and Christmas.
Delivery times are not guaranteed. Sometimes the availability of the items
in your order may change while we are processing your order. In this event,
you will receive an email notifying you of a delay, and the remaining
eligible items in your order will be shipped as scheduled.
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Calculating Shipping Costs
Please note that the shipping rates for all of the items we sell are
weight-based. We have integrated an automatic shipping calculator that
automatically calculates the rates of each carrier we use to delivery your
order. Each item on artistbrushstrokes.com has a weight assigned to
it, as we use a weight-based calculation methodology.
To reflect the policies of the shipping companies we use, all weights will
be rounded up to the next full pound.
Tax Information
In accordance with applicable law, AritstBrushstrokes.com currently collects
sales tax in the following states: FL. Sales tax is applied to the total
amount of the order, including shipping and handling charges and gift-wrap
fees (where applicable) and is based on the shipment's destination state and
local sales tax rates.
For your planning and convenience, we display an estimated sales tax amount
when orders are placed. The exact sales tax will be listed on your invoice
(packing slip) and reflects all state and local taxes of your order
destination at the time your order is shipped.
No sales tax is charged on the purchase of Gift
Certificates. However, purchases paid for with Gift Certificates, Reward
Certificates, or other online currencies will be charged sales tax where
required.
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Refusing Delivery
If you refuse a non-defective item, you will be
charged for the return shipping costs.
 | If you return, refuse, or miss your delivery
appointment(s) for a non-defective/un-damaged product, you will be
responsible for all return shipping costs. |
| If you do not pay these costs directly to the
carrier in advance, they may be deducted from your refund, after the
product is returned to the appropriate warehouse. |
Our Returns Policy
You may return most items sold by Artistbrushstrokes.com within 30 days of
delivery for a full refund. We'll also pay the return shipping cost if the
return is a result of our error.
We will only issue partial refunds for the return
of certain items, including:
| Any item that is returned more than 30 days
after delivery. |
| Any brush that has obvious signs of use.
|
| Any item that is not in its original condition,
is damaged, or is missing parts (i.e. ferrule, handle, brush hairs or
bristle, parts of open stock display) |
Please call 1-877-321-BRUSH for a Return
Merchandise Authorization (RMA) number before returning any products.
Products returned without an RMA will not be accepted.
All returns must be accompanied by an original
packing slip, in new condition, and in their original packaging and boxes.
Also, please include a note indicating the reason for your return.
Artist Brushstrokes does not refund original
shipping charges on returns that are not the result of an error on our part.
You are responsible for the shipping cost of returning unwanted items.
Returns should be sent to:
Artist Brushstrokes, LLC
14545 J Military Trail, #154
Delray Beach, Florida 33484
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International
Orders
Customs
Important Note: You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be accepted by you; we have no
control over these local county charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact
your local customs office for further information. Additionally, when
ordering from Artistbrushstrokes.com, you are considered the importer of
record and must comply with all laws and regulations of the country in which
you are receiving the goods.
Generally, customs forms for international packages
will list the value of your order's contents by product type. We will
list the contents of your package and declare their value based on shipper's
custom forms.
Also, international customers should be aware that
when shipping products internationally cross-border shipments are subject to
opening and inspection by customs authorities.
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ARTIST BRUSHSTROKES TEAM |
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